Contact Center Solutions

Welcome to Fusion BPO

At Fusion, we believe business success lies in effective solution. With our proven expertise, knowledge and sheer devotion at work, we offer well defined business process leads that ensure superior productivity gains maintaining both international and industrial quality standards. For us, every assignment stands unique covering diverse core activities. Our business solution can perfectly harmonize the existing business practices, structures, strategies and customer vision to meet with the requirement of each assignment.

Fusion BPO Service Offerings: Why us?

What makes Fusion the ultimate choice as a business process outsourcing player in this growing global competition, is the fact that our business process outsourcing services and solutions surpass from just being a simple means to an end. We offer something unique to boost your business to meet its defined purpose. We deem to offer solutions that complement your existing business needs, practices, customer expectation and more.

Outbound Customer Services:

Our outbound customer services accounts to 20 -25% of our total business process outsourcing operations. These include core business activities catering to diverse industry segments. We include the expertise to build and manage both small and large call center operations. Our agents are capable and proficient to handle a large gamut of regular calls pertaining to collections, verifications, surveys, lead generation and others.

  • Telemarketing Services
  • Cold Calling Services
  • B2B Lead Nurturing
  • Appointment Setting
  • Cross Selling and Upselling
  • Market Research and Survey
  • Product or Service Promotion
  • Lead Generation
  • Voice Broadcast
  • Database Services
  • Mail Follow-Up Services
  • Market Intelligence Services
  • Toll Free Customer Support
  • Customer Acquisition Services
  • Customer Satisfaction Surveys

Inbound Call Center Services:

Inbound Call Center Services at Fusion BPO accounts close to 65%. These include an array of specialized services covering diverse business sectors. We deploy and make use of the most refined call processing services. Our proven inbound call center services cover order fulfillment, sales, inquiry service, help desk, customer service and more bringing the right business solution each time.

  • Answering Services
  • Customer Services
  • Direct Mail Response
  • Help Desk Solutions
  • Inquiry Handling
  • Interactive Voice Response
  • Sales Lead Qualification
  • Claims Processing Services
  • Medical Answering Services
  • Virtual Receptionist Services
  • Email And Chat Support

Our Back Office Support Services:

Fusion BPO offers convenient, cost effective, superior quality backend support and processes to meet your back office service requirements. Our back office services accounts to 10-15% of our total work covering better accuracy, thorough planning, technology, training and assured programs to bring clients’ with the best results.

  • Order Taking Services
  • Transcription Services
  • Web Marketing Services
  • Billing and Product Information

1111 Rue St Urbain, Suite 200,
Montreal, Quebec H2Z 1Y6,